If you locked your own card and it is safe to use again, follow the steps below. If you suspect fraud, the card was locked unexpectedly, or the lock cannot be removed, contact support through the in-app chat before trying to use it again.
Unlocking your card
In the mobile app
Tap Cards at the bottom of the screen.
Select the card.
Tap Unlock Card.
In the web app
Go to app.expend.io and sign in with your Expend account details.
Open the sidebar menu, go to CARDS & PAYMENTS, and click Expend Cards.
Select the card you want to unlock and open Card Security Settings.
Set Enable card to ON to unlock the card.
Click Close, then check that the card is shown as Active. If it remains Locked, contact support through the in-app chat.
For Expend Visa cards, a lock applied using Admin Enable card can only be removed by an administrator. The cardholder cannot override it. See Card security for Administrators.
Related guide: Card security.
Need more help?
If you are unable to unlock your card, please contact our Customer Support team via the in-app chat on the mobile app, or in the web app by clicking the chat button in the bottom right corner.