If your Expend card has been lost or stolen, it can be locked to prevent it from being used for any transactions. You can lock a card in the mobile app or web app.
Locking a card
In the web app
Go to app.expend.io and sign in with your Expend account details.
Click Cards in the menu on the left.
Go to the lost card and click the ⚙ (Card Security Settings) button on the right.
Click the Enable card setting so that it slides to the OFF position.
Click Close. The card is shown as Locked.
Inbox users
Go to app.expend.io and sign in with your Expend account details.
Open the sidebar menu, go to CARDS & PAYMENTS, and click Expend Cards.
Go to the lost card and click the ⚙ (Card Security Settings) button on the right.
Click the Enable card setting so that it slides to the OFF position.
Click Close. The card is shown as Locked.
In the mobile app
Tap Cards.
Go to your Expend card.
Tap Lock Card and confirm.
Unlocking a card
In the web app
Go to app.expend.io and sign in with your Expend account details.
Click Cards in the menu on the left.
Go to the lost card and click the ⚙ (Card Security Settings) button on the right.
Click the Enable card setting so that it slides to the ON position.
Click Close. The card is shown as Active.
Inbox users
Go to app.expend.io and sign in with your Expend account details.
Open the sidebar menu, go to CARDS & PAYMENTS, and click Expend Cards.
Go to the lost card and click the ⚙ (Card Security Settings) button on the right.
Click the Enable card setting so that it slides to the OFF position.
Click Close. The card is shown as Active.
In the mobile app
Tap Cards.
Go to your Expend card.
Tap Unlock Card and confirm.
Cancelling a lost card
If you are certain that the physical card won’t be found, you can cancel the card. Please see the following article: Cancel an Expend card
Need more help?
If you need help, please use the Chat feature within the app, or use the following contact details:
Email: help@expend.io
Phone: +44 (0)203-828-7711