Expend takes card fraud and fraud prevention seriously, and we give administrators the tools to specify the ways each Expend card in their company can be used. You can turn individual card facilities on and off to ensure that cards can only be used according to your company’s requirements.
You can turn the following on or off:
The card’s magnetic stripe, used for swipe transactions (turned off by default – read more below)
Contactless transactions
Online transactions – making payments on the Internet
ATM cash withdrawals
You can also:
Lock the card to stop it from being used for any payment transactions.
Set a memorable word, which may be used to verify your identity for online transactions.
Changing card security settings
In the web app
To manage a card’s security settings, do the following:
Open the sidebar menu, go to CARDS & PAYMENTS, and click Expend Cards.
Find the card you want to manage, and click the ⚙ (Card Security Settings) button on the right.
Turn the required settings on or off.
Click the Close button when you are done.
Changes are applied immediately.
In the mobile app
You can change some of your own card’s security settings in the Expend app, and view all current settings. To manage your card security settings:
Go to the Cards screen and select your card.
Turn the required settings on or off.
Some settings cannot be changed in the app. These can be changed by a user with the Admin role in the web app.
Setting your memorable word
To enhance the security of your account and for regulatory compliance, you are required to set a memorable word for identity verification. This memorable word will be used to verify your identity when making some online transactions.
You can change your memorable word at any point, by following the steps below.
In the web app
Open the sidebar menu, go to CARDS & PAYMENTS, and click Expend Cards.
Go to your cards and click the Change Memorable Word button in the upper right corner.
Enter your memorable word and confirm.
In the mobile app
Go to the Cards screen and select your card.
Tap the Change Memorable Word button at the bottom of the screen.
Enter and confirm your memorable word, and then tap Confirm Memorable Word.
Please note:
If you have multiple cards, the memorable word you entered is set for all of your cards for the current organisation.
If you belong to multiple organisations, a memorable word must be set separately for each organisation’s cards.
More about the magstripe
A card’s magnetic stripe can be cloned and the cloned card used for swipe transactions. If the magnetic stripe setting is turned off, it shouldn’t be possible to use a card that was cloned from the original.
Since it is relatively easy to clone a card in this way, the card magnetic stripe is turned off by default. It can be turned on when a cardholder needs to pay for something with a swipe transaction. The magstripe will remain on for 24 hours at a time, after which it will automatically be turned off again. However, we recommend that you turn it off again as soon as the swipe transaction has been performed.