Expend cards have a security and fraud prevention feature where you can turn off certain types of transactions. The option to making purchases on the internet is turned off by default. As the cardholder, you can turn it on yourself, or your administrator can do it on your behalf.
If you regularly use your Expend card for online transactions and one unexpectedly fails, first make sure that you have entered all the correct card details (your name, card number, expiration date, security code, and address).
But if one of the following applies to you, please ensure that the Online Transactions setting is turned on:
you try to make a payment online and enter all the correct details, but it’s still unsuccessful, or
you received a new Expend card and need to use it for payments on the internet
In the Expend web app
Open the sidebar menu, go to CARDS & PAYMENTS, and click Expend Cards.
Go to the card and click the ⚙ (Card Security Settings) button on the right.
For Online transactions, click the switch so that it is ON.
Click the Close button when you are done.
In the Expend mobile app
Tap Cards and select your card.
For Online transactions, tap the switch so that it is ON.
If the setting is on but you are still experiencing problems, get in touch with our support team via the in-app chat on the mobile app, or in the web app by clicking the chat button in the bottom right corner.