Expend cards have a security and fraud prevention feature where you can turn off certain types of transactions. The option for making purchases on the internet is turned off by default. As the cardholder, you can turn it on yourself, or your administrator can do it on your behalf.
If you regularly use your Expend card for online transactions and one unexpectedly fails, first make sure that you have entered all the correct card details (your name, card number, expiration date, security code, and address).
But if one of the following applies to you, please ensure that the Online Transactions setting is turned on:
you try to make a payment online and enter all the correct details, but it’s still unsuccessful, or
you received a new Expend card and need to use it for payments on the internet.
Enabling Online Transactions
In the Expend web app
Open the sidebar menu, go to CARDS & PAYMENTS, and click Expend Cards.
Go to the card and click the ⚙️ (Card Security Settings) button on the right.
For Online transactions, click the switch so that it is ON.
Click the Close button when you are done.
In the Expend mobile app
Tap Cards and tap on your card graphic.
For Online transactions, tap the switch so that it is ON.
If the setting is on but you are still experiencing problems, get in touch with our support team via the in-app chat on the mobile app, or in the web app by clicking the chat button in the bottom right corner.
Card details
When making an online payment, you may be asked for the name on your card, your card address, and your mobile number.
Name on card is the name printed on your card, which is also shown in the web app on the Expend Cards page, and in the mobile app on the Cards screen.
Address or postal code: This will normally be your company's main address. You can double-check the address associated with your card as follows:
In the Expend web app, go to CARDS & PAYMENTS, click Expend Cards, go to your card, and click View Card Details.
In the mobile app, go to the Cards screen, select your card, and tap Billing Address.
Mobile number: If asked to enter your mobile number, please ensure that you select the correct country code (i.e. UK 0044) followed by your mobile number without the first 0. For example, if your mobile number is 077 1234 5678, enter it as follows: 0044 (UK) 77 1234 5678
If you are unsure of the number, you can check your personal settings page in the Expend web app: go to MANAGE, click Me and select My Details.
Please ensure all of your information is correct before submitting. If you submit incorrect information, the transaction will be denied and your card may be blocked.
3D-Secure
When making online payments, you will be prompted to complete 3D-Secure verification, where you enter a six-digit one-time PIN, as well as a memorable word.
For more details, please see Using 3D-Secure for online payments.
To learn about setting your memorable word, please see see Setting your memorable word.