What happened
We take card fraud and fraud prevention seriously, and monitor activity on Expend cards for suspicious activity. If something doesn’t look quite right, a card may be locked. You’ll get a notification on your phone that says the following:
🔒 Suspicious activity on your card
Your Expend card has been locked. You can unlock it in the Expend mobile app or web app.
There are many possible reasons why this might happen, including:
Too many transactions or cash withdrawals in quick succession
Trying to use the card repeatedly when a transaction is declined (or fails for another reason)
Too many failed PIN attempts
Fraudulent transactions
What to do
Using the Expend mobile app or web app, check your recent transactions and make sure that you recognise all recent transactions. If everything looks reasonable, then you can unlock it from the mobile app or web app.
For more details, see this article: Unlock your card
Troubleshooting
If you are unable to unlock your card using the Expend mobile app or web app, please contact our support team via the in-app chat on the mobile app, or in the web app by clicking the chat button in the bottom right corner.