Will Expend ever contact me regarding my card?
If necessary, Expend will email asking for confirmation on certain payments, or we will inform you that your card needs to be replaced.
Expend will never make a phone call to a card holder asking to confirm elements of card details or regarding blocked payments on a card.
If you have any concerns, contact us directly using the official contact details provided on our website or your card, or via the in-app chat service.
I see transactions I don’t recognise in my app. What should I do?
Firstly, lock your card, which can be done via either the mobile app or online dashboard. Then contact Expend via the in-app chat to report these transactions.
Expend will likely replace your card, but it’s always a good idea to check with your colleagues that no one has used your card without your knowledge before a replacement is ordered.
If the unrecognised transactions clear, they can be challenged through our card provider.
I’ve lost my card, but most of my payments are direct debits. Must I replace my card?
Yes. Report your card as lost or stolen to your account administrator. They will be able to issue a replacement from their Expend dashboard.
My card was stolen and funds spent. How do I get the money back?
The most important thing is to lock the card so no more money can be spent. You can do this via your mobile app, or your administrator can do this for you via their dashboard.
If the card was stolen, you will need to file a police report. Once a report has been filed, we can open a dispute with our card provider including the report case number.