You can change your Expend Visa card PIN in the Expend web app. After changing your PIN, it is important to follow the steps described below to finalise the PIN change.
Step 1: Change your PIN in the web app
Ensure that you know your current PIN. You can retrieve your PIN in the Expend web app or the Expend mobile app.
In the Expend web app, go to your card and click the Change PIN button.
Enter your 2FA verification code (click Request a new OTP code if necessary).
Enter and confirm your new PIN, and click the Change PIN button.
⚠️ IMPORTANT: You still need your old PIN for the following step.
Step 2: Finalise the change in-store
You need to perform two Chip & PIN payment transactions (where you insert your card into a terminal and enter your PIN) to finalise the change.
For the first payment, use your old PIN.
For the second payment, use your new PIN.
You don‘t need to perform the transactions right after each other, but it is important to do them in the correct order.
See what to do and what to expect in more detail
See what to do and what to expect in more detail
At a store, make a Chip & PIN payment and enter your old PIN (the one before you changed it).
Please note: If you retrieve your PIN in the Expend app at this point, your old PIN will still be shown.
At a store, make a Chip & PIN payment and enter your new PIN.
The PIN change is now complete. If you retrieve your PIN in the Expend app at this point, your new PIN will be shown.
ℹ️ We are working on making this process simpler in the future.